If you experience a crash on Windows that is not listed in the table above then it may be a crash that we are not aware of. Update to the latest Igor using the Help menu Updates for Igor item. This bug was introduced in Igor Pro 6.22A and is fixed in the currently shipping version of Igor 6 and 7. This crash occurs when you display the Histogram dialog and there are no histogrammable waves in the current data folder. If you want to prevent Igor from using QuickTime without uninstalling it, find the QTMovies.dll file in the Igor Pro folder and rename it to something like QTMoviesDisabled.dll. If you want to create QuickTime movies or load jpeg files, reinstall QuickTime. If you don't use these features then you don't need QuickTime as far as Igor is concerned. QuickTime allows you to create QuickTime movies in Igor and to load JPG files into Igor. If you have repeated crashes, uninstalling and reinstalling the latest QuickTime version has appeared to help. QuickTime on Windows has historically been a source of trouble. QuickTime crashed, typically when starting or quitting Igor. The table below shows bucket IDs for the crashes for which WaveMetrics has provided a WER response. If you click View Problem Details in the Windows crash dialog, it will show you the bucket ID. Microsoft calls these signatures "bucket IDs". This, along with other technical information, creates a unique signature for the crash. In Windows Error Reporting, crashes are identified by the version of the program that crashed and by where in the program the crash occurred. If you click "Close the program" or "Debug the program" (available only if you have installed a development system such as Microsoft Visual Studio), no information about the crash is sent to Microsoft so no information will be available to WaveMetrics. It is most helpful if you can give us a recipe for reproducing the crash. Let us know what OS you are running, what Igor version you are running, and what actions led to the crash. We take all crashes seriously and do our best to fix them. In addition to allowing Windows to collect information about the crash, it is helpful if you also send an email to WaveMetrics support. WaveMetrics checks the WER web site periodically to analyze and attempt to fix any reported crashes. If you allow this, information that may help WaveMetrics determine the cause of the crash is sent to the Microsoft WER web server. Windows may also ask to collect information about the crash. If it is a crash that WaveMetrics is aware of and if we have provided a response, Windows will show you that response which will include a link to this web page where you can find further information (see table below). If you click "Check online for a solution and close the program", Windows communicates with the WER server to see if information is available for this crash. When Igor crashes or hangs on Windows, the operating system displays a dialog asking how you want to handle the crash. Windows Error Reporting (WER) is a Microsoft program that facilitates the identification of bugs in applications such as Igor Pro.
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